Refund & Cancellation Policy

Effective Date: January 26, 2026

Last Updated: April 12, 2026

1. Introduction

This Refund & Cancellation Policy (“Policy”) explains how cancellations, refunds, commission reversals, billing disputes, and service terminations are handled by Kinetic Lanes (“Kinetic Lanes,” “we,” “our,” or “us”).

This Policy applies to all products and services offered through https://kineticlanes.com, including:

  • Marketing Services
  • Affiliate Network
  • Digital Products sold through the Kinetic Lanes Shop

By purchasing our products or services, you acknowledge that you have read and agree to this Policy.

Nothing in this Policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.

PART I — MARKETING SERVICES

2. Project Deposits

Certain projects require an advance payment or deposit before work begins.

Unless otherwise agreed in writing:

  • Deposits are non-refundable.
  • Work will not begin until the required deposit has been received.
  • Deposits reserve production capacity, scheduling, and project resources.

3. Cancellation Before Work Begins

A Client may cancel a project before work has commenced.

If work has not yet started, Kinetic Lanes may, at its sole discretion:

  • Issue a full refund;
  • Issue a partial refund after deducting administrative costs; or
  • Apply the payment as credit toward a future project.

4. Cancellation After Work Has Started

Once work has commenced, refunds are generally not available.

This includes work involving:

  • Discovery
  • Strategy
  • Research
  • Design
  • Development
  • Copywriting
  • Consulting
  • Automation setup
  • Campaign creation
  • Technical implementation

Fees are earned as work is performed.

5. Monthly Retainers

For recurring marketing retainers:

Either party may terminate the engagement by providing 30 days’ written notice, unless otherwise agreed in the applicable Service Agreement or Statement of Work.

Fees already invoiced remain payable.

No refunds are provided for:

  • Time already worked
  • Completed deliverables
  • Reserved production capacity

6. Website Projects

Website projects are billed according to the payment schedule outlined in the applicable proposal or agreement.

Once a project milestone has been completed and approved, that milestone is considered earned and non-refundable.

Examples include:

  • Discovery
  • Wireframes
  • UI Design
  • Development
  • QA
  • Deployment

7. Marketing Campaigns

Campaign planning and production begin before campaigns are launched.

Accordingly, refunds are generally unavailable after campaign production has started.

This includes:

  • Email campaigns
  • Paid media campaigns
  • Landing pages
  • Automation workflows
  • Strategy sessions

8. Delays Caused by the Client

If a project is delayed because the Client:

  • Fails to provide content
  • Fails to provide approvals
  • Fails to respond
  • Changes project requirements

Kinetic Lanes may:

  • Pause the project
  • Reallocate resources
  • Charge restart fees
  • Revise timelines

Such delays do not create an entitlement to a refund.

9. Client Dissatisfaction

If a Client is dissatisfied with our Services, we encourage the Client to contact us promptly.

Where appropriate, we may, at our discretion:

  • Revise deliverables
  • Correct defects
  • Re-perform portions of the work
  • Offer account credit

We are not obligated to provide refunds solely because expected business results were not achieved.

PART II — AFFILIATE NETWORK

10. Advertiser Campaign Cancellation

Advertisers may request cancellation of campaigns in accordance with their service agreement.

Campaign cancellation does not eliminate obligations relating to:

  • Approved publisher commissions
  • Outstanding invoices
  • Platform fees
  • Fraud investigations

Campaigns may remain active until all approved transactions have been processed.

11. Commission Reversals

Publisher commissions may be reversed where a transaction is determined to be invalid.

Examples include:

  • Cancelled orders
  • Refunded purchases
  • Duplicate transactions
  • Chargebacks
  • Fraud
  • Invalid leads
  • Policy violations
  • Tracking manipulation

Only approved and validated commissions are eligible for payment.

12. Publisher Payments

Publishers are paid according to the payment schedule communicated by Kinetic Lanes.

Payments may be delayed where necessary to:

  • Verify conversions
  • Investigate fraud
  • Resolve disputes
  • Confirm advertiser approval

Pending commissions do not constitute earned payments.

13. Chargebacks

If an advertiser successfully disputes or reverses a transaction, corresponding publisher commissions may also be adjusted.

Kinetic Lanes reserves the right to offset future commission payments where necessary.

PART III — DIGITAL PRODUCTS

14. Nature of Digital Products

All products sold through the Kinetic Lanes Shop are digital products delivered electronically.

Because digital products can generally be downloaded immediately after purchase, refunds are limited.

15. General Refund Policy

Unless otherwise required by applicable law, all sales of digital products are final.

Refunds are generally not available once:

  • A product has been downloaded;
  • Access has been granted;
  • License keys have been issued;
  • Files have been delivered.

16. Eligible Refund Requests

Refund requests may be considered where:

  • Duplicate purchases occurred.
  • Incorrect billing resulted from a system error.
  • The purchased product was never delivered.
  • The product contains a material technical defect that cannot be resolved within a reasonable period.
  • A refund is required by applicable consumer protection law.

Approval of refunds is at the sole discretion of Kinetic Lanes except where prohibited by law.

17. Refunds Will Not Be Issued For

Refunds will generally not be provided because:

  • You changed your mind.
  • You no longer need the product.
  • You purchased the wrong product.
  • You misunderstood the product description.
  • You expected additional features not advertised.
  • You failed to read compatibility requirements.
  • You lack the required software.
  • You lack technical knowledge.
  • You purchased by mistake after downloading the product.

18. Product Compatibility

Customers are responsible for reviewing:

  • System requirements
  • Platform compatibility
  • File formats
  • License type

before purchasing.

Compatibility issues not disclosed before purchase are generally not grounds for refund.

19. Download Issues

If you experience difficulty downloading a purchased product, Kinetic Lanes will make reasonable efforts to:

  • Restore download access
  • Re-send download links
  • Provide alternative download methods

Technical delivery issues alone do not automatically qualify for a refund.

20. Unauthorized Distribution

Refund requests may be denied where there is evidence that a customer has:

  • Shared download links
  • Redistributed files
  • Uploaded products publicly
  • Violated license terms

Kinetic Lanes reserves all legal rights regarding unauthorized distribution.

PART IV — PAYMENT DISPUTES

21. Contact Us First

If you believe you were charged incorrectly, please contact Kinetic Lanes before initiating a payment dispute or chargeback.

Many billing issues can be resolved quickly without involving payment providers.

22. Chargebacks

Initiating a chargeback without first attempting to resolve the issue with Kinetic Lanes may result in:

  • Suspension of customer accounts.
  • Revocation of digital product licenses.
  • Suspension of Services.
  • Suspension of Affiliate Network participation.
  • Collection efforts where permitted by law.

Nothing in this section limits your legal right to dispute unauthorized transactions with your payment provider.

23. Fraud Prevention

Kinetic Lanes reserves the right to:

  • Delay fulfillment.
  • Verify customer identity.
  • Cancel suspicious transactions.
  • Refuse orders.
  • Suspend Services.

where fraud or unauthorized activity is reasonably suspected.

PART V — CANCELLATION OF SUBSCRIPTIONS

24. Future Subscription Products

If Kinetic Lanes introduces subscription-based Services in the future:

  • Subscriptions may be cancelled at any time unless otherwise stated.
  • Cancellation prevents future renewals.
  • Fees already paid for the current billing period are generally non-refundable.
  • Access continues until the end of the paid billing period unless terminated for breach.

Any service-specific subscription terms will prevail where applicable.

PART VI — REFUND METHOD

25. Approved Refunds

Where a refund is approved, it will generally be issued using the original payment method.

Refund processing times vary depending on:

  • Payment provider
  • Financial institution
  • Currency
  • Country

Kinetic Lanes is not responsible for delays caused by banks or payment processors.

26. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time.

Material changes will be reflected by updating the “Last Updated” date.

Continued use of our Services following the effective date of an updated Policy constitutes acceptance of the revised Policy.

27. Contact Information

If you have questions regarding this Policy or wish to request a refund where applicable, please contact us:

Kinetic Lanes

Website: https://kineticlanes.com

Email: info@kineticlanes.com

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